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F.A.Q


Here’s where you’ll find everything you need to know about shopping with Bata Indonesia.

How can I find an Bata product that I am looking for?

Simply enter the style name or number in the search box at the top right of the page. Don’t have a specific style in mind? Use our top navigation to browse our categories. Use the filters on our category pages to help you narrow down options in your size, color and price range.

How to track your order?

You will be redirected to our designated courier service provider website. To track your order, please enter the tracking number provided in your order confirmation email. Kindly take note that it may take up to 24 hours for tracking information to be available.

Alternatively, you may login to view your updated order status under Order History in My Account page. If you have made a guest purchase, this service will not be available.

Order Status Explanation

Order Confirmed

We have successfully received your paid orders

Order Shipped

Our courier service provider have delivered your orders

On hold

An unforeseen event has occurred and we are rectifying it

Cancelled

The order has been cancelled

 

I just placed an order online, when will I receive it?

For standard delivery, your order will be delivered within 3-4 business days or depending on your chosen courier service

How do I protect my shoes?

Protecting your shoes is a vital step in ensuring that they last for all your upcoming occasions. We carry a vast array of shoe care products from water resistance sprays to cleaning wipes to polishing solutions for leather and suede. The right product for you will depend on the material of your shoes. If you like some expert advice on which care product to use, bring your shoes to our nearest Bata store for a more personalized recommendation.

Can I change or cancel my order?

Yes, you may remove the items from your shopping bag if the orders have not been processed. Unfortunately, we cannot change or cancel if your order has been placed.

Looking for more help?

Need help? Live chat is the fastest way to get in touch with us.
We are available from Monday – Friday: 10am – 5pm.

Need help with something more specific?

Email usnow.

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